Frequently Asked Questions

Browse our events page to find the match you want to attend. Select your preferred ticket category and quantity, then proceed to checkout. You can complete your purchase using a credit card or USDT cryptocurrency. Your tickets will be delivered electronically after payment confirmation.

Yes. Every ticket listed on Tixor is sourced from verified sellers and undergoes an authenticity check before being made available. We stand behind every purchase with a money-back guarantee -- if there is any issue with your ticket's validity, you will receive a full refund.

Tickets are listed by category and section within the venue. While exact seat numbers may vary depending on availability, you are guaranteed to receive tickets in the category and section specified at the time of purchase. Premium categories such as VIP and hospitality packages include clearly defined seating areas.

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe. We also accept USDT (Tether) cryptocurrency payments on the TRC-20 network for customers who prefer digital currency.

Absolutely. All card payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor. Your full card details are never stored on our servers. USDT transactions are processed directly on the blockchain, providing an additional layer of security and transparency.

Yes. Paying with USDT helps us avoid credit card processing fees, and we pass those savings on to you. USDT orders may receive a discount compared to card payments. Check the checkout page for the current USDT price -- any active discount will be displayed automatically.

Tickets are delivered electronically to the email address associated with your account. You can also download them at any time from the "My Orders" section in your account dashboard. Delivery typically occurs within 24-72 hours of purchase, though some listings may deliver closer to the event date.

All sales are generally final due to the nature of live event tickets. However, if an event is cancelled and not rescheduled, you will receive a full refund. If an event is postponed, your tickets remain valid for the new date. Please refer to our Terms of Service for complete details.

Log in to your Tixor account and visit the "My Orders" section. There you can view the status of all your orders, including payment confirmation, processing updates, and ticket delivery status. You will also receive email notifications at each stage of the process.

You can reach our support team via email at support@tixor.com or through our contact form. We aim to respond to all inquiries within 24 hours. For urgent matters, please include your order number in the subject line for faster assistance.