Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• Name, email address, and phone number during registration
• Billing information when making purchases
• Communication content when you contact support

We also automatically collect usage data, including IP address, browser type, pages visited, and interaction patterns.

2. How We Use Your Information

Your information is used to:

• Process and fulfill your ticket orders
• Send order confirmations and ticket delivery notifications
• Provide customer support
• Improve our platform and services
• Detect and prevent fraud

3. Information Sharing

We do not sell your personal information. We may share data with:

• Payment processors (Stripe) to complete transactions
• Ticket sellers as necessary for order fulfillment
• Service providers who assist in platform operations
• Law enforcement when required by law

4. Data Security

We implement industry-standard security measures including SSL encryption, secure data storage, and regular security audits. Payment card data is processed by Stripe and never stored on our servers.

5. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyze platform usage. You can control cookie settings through your browser.

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of marketing communications

7. Data Retention

We retain your data for as long as your account is active or as needed for legal and business purposes. You may request account deletion at any time.

8. Changes

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification.

9. Contact

For privacy-related inquiries, contact us at support@tixor.com.